In regards to the information desk volunteer.  When the paid person fills in the "unpopular shifts", how does their job description differ from the volunteer  task role in order to be compliant with the labor board requirements?

We have two primary entrances at Alamance Regional Medical Center, a Visitor Entrance and a Medical Mall entrance.  Currently volunteers staff these desks from 8:00 a.m. - 4:00 p.m. Monday through Friday.  Paid staff cover the Visitor Entrance 2:00 p.m. - 8:30 p.m. Monday through Friday and 8:00 a.m. - 8:30 p.m. Saturday and Sunday.  Both volunteers and paid staff have access to EPIC and the daily census.  While our volunteers do a good job, my long-term goal is to staff these desks at all times with paid employees.  Bottom line, you will never get the consistency and hence the patient experience with multiple volunteers that you will get with consistent full-time employees.  Just my opinion.  :-) 

We have a combination of paid staff and volunteers to keep our information desks covered,. Paid staff cover "unpopular" shifts 5:30 a.m. - 9:30 a.m. and 3:00 p.m. until 8:00 p.m. Monday - Friday. Saturday & Sunday paid staff covers noon until 4 p.m.

Volunteers do not generate Visitor Badges nor do they access to EPIC records... They are provided a copy of the daily census that is edited for their viewing.

Hey Alice,

We use volunteers only - no paid staff.  However our outpatient registration desk in directly across from our Volunteer Information Desk and I know if the volunteers get in a bind the registration staff help. 

We use both paid staff and volunteers.  Our paid staff are "Support Associates I" and report to the Director of Volunteer Services and Auxiliary.